If you can't find the answers to your questions,
please contact us.
What kind of credit cards do you accept?
We accept the following major credit cards: Visa, MasterCard, American Express, and Discover
Is it safe to use my credit card on LEADUM purchase site?
LEADUM and share-it! - Digital River have taken great precautions to ensure that your credit card information is kept secret for Online Purchases. RSA security is generally regarded as one of the strongest that is available.
How long does it take to obtain my Activation Key after I purchase a product online by credit card?
After share-it! - Digital River receives your online credit card order, it may take up to 12 hours to authorize your transaction (although most orders are fulfilled in less than 2 hours). As soon as your charge is authorized you will receive an authorization e-mail with your Activation Key.
If your credit card is declined, then you will receive an e-mail indicating this.
If you do not receive any e-mail within 12 hours, then there is a problem with your order.
In that case, please contact us by e-mail at with your name, and the approximate date and time of your order to obtain the status of your order.
How will the purchase appear on my credit card statement?
"WWW.SHAREITINFO.COM" or will appear on your credit card statement for Online orders.
Can I pay with a purchase order?
My company does not allow credit card payments. How else
can I purchase the software?
Yes. Once we receive a purchase order from you, an invoice will be sent that
will include your license activation keys. This invoice is then payable within
If you are unable to purchase with a credit card, you can
purchase with a purchase order. If you've received a formal quotation from us,
you can return this, signed, with a purchase order number, and we will process
your payment. Alternatively, you could fax your company's purchase order to us
on one of the following number +44 (0)870 063 5117 (rest of the world)
Do I have to pay for shipping?
Will I receive a boxed package or CD?
No. As all our products are supplied electronically, there are no shipping or
When will I receive the product if I pay via a credit card
or purchase order?
No. We distribute all our software electronically so that we are able to keep
costs down for our customers.
Can I purchase one license now and purchase more later?
As soon as your order is processed, no matter which method of payment you
choose, you will receive an email that will contain invoice information (if you
pay by credit card, this will show as paid) and will contain the activation
keys that you have purchased. We aim to process all orders within 24 hours of
Is there a money-back guarantee?
Yes. Please email us with details of what you have, and what you would like, for
Do you use part numbers?
If you are unhappy with the product, please contact us and we will do our best to solve the problem for you.
If, within the first 30 days of your purchase, you are unsatisfied and we have
been unable to resolve the issues you have been having, we will refund the
amount you've paid, on the understanding that you will destroy any licenses
received, and uninstall the software. Outside of this period (more than 30 days
after purchase) any refunds will be at Red Gate's sole discretion.
How do I activate my products after purchase?
We do use codes to identify our products throughout the shopping/quoting
Once you've received your license keys, you will be able to activate your
products. You will need to enter your key into the appropriate place in the
software, and you will then have the choice to activate via the Internet.